Refund policy

We accept returns within 30 days of delivery for items that arrive damaged, defective, or wrong.

How to start a return

• Email shaygrahamsolutions@gmail.com within 30 days of delivery.
• Include your order number and a photo of the item and packaging.
• We will reply within 2 business days with next steps. Please don't send anything back until we give you a return address, since items ship from different warehouses.

What we can't accept

• Items that arrived in good condition but you changed your mind.
• Items that are used, damaged after delivery, or missing original packaging.
• Items returned without approval.

Refunds

• Once approved, we refund your original payment method within 5-10 business days.
• For damaged or wrong items, we can send a free replacement instead if you prefer.
• Original shipping costs are refunded only when the mistake is ours.